API documentation

GET /call_router_answers

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers

List Answer records.

List the Answers configured for your Call Flows (IVRs), which map a caller keypress to tokens and filters.

Params

Param name	Description
ids Optional	Return records matching these ids. Must be an array of decimal values. EG: `[0, 1, 2, 3]`
page Optional	Return the next page of results. Must be a number.
per_page Optional	How many results to return per page. The default is 25. Must be a number.
created_at_to Optional	Date formatted like 2016-01-01 12:25:15 -0500 Must be a String
created_at_from Optional	Date formatted like 2016-01-01 12:25:15 -0500 Must be a String
fulltext Optional	Search for any record that matches this text Must be a String
time_zone Optional	Date ranges will be parsed using this time zone. Must be a valid time zone. See the list of valid time zones.
columns Optional	Specify the columns you would like returned by the API for a given resource. Limiting the columns can significantly increase API response time since only the requested data will be processed. columns=uuid,number,created_at Must be any combination of: id legacy_id type uuid created_at updated_at deleted_at user_updated_at routes_show_path routes_edit_path external_record_id name context_menu_name company_id call_router_answer_group_id key_press sortable_order description outgoing_webhook_ids record_token_filter_id record_token_filter_data_count record_token_filter_data record_token_additional_id record_token_additional_data_count record_token_additional_data Must be a String
root Optional	Pass `root=false` to return results without a root node and metadata. For example: `GET /api/v1/calls?root=false` will return `[call1, call2, call3]` While: `GET /api/v1/calls` will return `{calls: [call1, call2, call3], metadata: {}}` Must be a boolean value: 1, true, yes, on, 0, false, no, off

Example Request

curl 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/?per_page=2' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "call_router_answers": [
    {
      "id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
      "type": "CallRouterAnswer",
      "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
      "created_at": "2026-01-15T15:30:00.000Z",
      "updated_at": "2026-01-15T15:30:00.000Z",
      "deleted_at": null,
      "user_updated_at": null,
      "routes_show_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
      "routes_edit_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09/edit",
      "external_record_id": null,
      "name": "Key Press: 2",
      "context_menu_name": "Key Press: 2",
      "company_id": 10001,
      "call_router_answer_group_id": "a09e6bca-255b-4217-af73-cb9601c80217",
      "key_press": "2",
      "sortable_order": null,
      "description": "New customer",
      "outgoing_webhook_ids": [],
      "record_token_filter_id": null,
      "record_token_filter_data_count": 0,
      "record_token_filter_data": [],
      "record_token_additional_id": null,
      "record_token_additional_data_count": 0,
      "record_token_additional_data": []
    },
    {
      "id": "49cca320-d2dd-4768-a730-8fc3e0a664e7",
      "type": "CallRouterAnswer",
      "uuid": "49cca320-d2dd-4768-a730-8fc3e0a664e7",
      "created_at": "2026-01-15T15:30:00.000Z",
      "updated_at": "2026-01-15T15:30:00.000Z",
      "deleted_at": null,
      "user_updated_at": null,
      "routes_show_path": "/call_router_answers/49cca320-d2dd-4768-a730-8fc3e0a664e7",
      "routes_edit_path": "/call_router_answers/49cca320-d2dd-4768-a730-8fc3e0a664e7/edit",
      "external_record_id": null,
      "name": "Key Press: 1",
      "context_menu_name": "Key Press: 1",
      "company_id": 10001,
      "call_router_answer_group_id": "a09e6bca-255b-4217-af73-cb9601c80217",
      "key_press": "1",
      "sortable_order": null,
      "description": "Existing customer",
      "outgoing_webhook_ids": [],
      "record_token_filter_id": null,
      "record_token_filter_data_count": 0,
      "record_token_filter_data": [],
      "record_token_additional_id": null,
      "record_token_additional_data_count": 0,
      "record_token_additional_data": []
    }
  ],
  "metadata": {
    "root": "call_router_answers",
    "page": 1,
    "total_pages": 10,
    "per_page": 2,
    "total_count": 20,
    "next_cursor": 10002
  }
}

GET /call_router_answers/new

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/new

Build Answer with defaults.

Return a blank Call Flow Answer populated with default attribute values, useful for building a create form.

Params

Param name	Description
call_router_answer_group_id Optional Blank value allowed	Answer Group Must be a String
key_press Optional Blank value allowed	Key Press Must be a String
record_token_filter_id Optional Blank value allowed	Filters Must be a valid foreign key reference to an Filters. Refer to: /api/docs/1.0/record_token_filters
token_value_ids Optional Blank value allowed	This answer will only be used for calls matching these tokens. Must be a decimal number.
record_token_additional_id Optional Blank value allowed	Additional Tokens Must be a String
attribution_token_value_ids Optional Blank value allowed	These extra tokens will be applied to calls that use this answer. Must be a decimal number.
description Optional Blank value allowed	Description Must be a String
record_token_filter_list Optional Blank value allowed	Assign filters to the object by passing an array of key:value pairs Must be a valid list of filters. Example filters: `"interest:auto", "loan_amount:>=10000", "loan_amount:<=50000", "geo:!=800", "caller_id:!=anonymous"`
record_token_additional_list Optional Blank value allowed	Assign additional tokens that will be applied to leads and calls by passing a comma separated string of key:value pairs. Must be a valid list of tokens. Example tokens: `buyer_interest:loan,another_token:value`

Example Request

curl 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/new' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_router_answer": {
    "id": null,
    "type": "CallRouterAnswer",
    "uuid": null,
    "created_at": null,
    "updated_at": null,
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_router_answers/new",
    "routes_edit_path": "/call_router_answers/new",
    "external_record_id": null,
    "name": "Key Press: ",
    "context_menu_name": "Key Press: ",
    "company_id": 10001,
    "call_router_answer_group_id": null,
    "key_press": null,
    "sortable_order": null,
    "description": null,
    "outgoing_webhook_ids": [],
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_router_answer"
  }
}

POST /call_router_answers

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers

Create Answer.

Create an Answer for a Call Flow answer group, tied to a specific keypress. The answer can be restricted to calls matching certain tokens, and can apply extra attribution tokens when it is used.

Params

Param name	Description
call_router_answer_group_id Optional Blank value allowed	Answer Group Must be a String
key_press Optional Blank value allowed	Key Press Must be a String
record_token_filter_id Optional Blank value allowed	Filters Must be a valid foreign key reference to an Filters. Refer to: /api/docs/1.0/record_token_filters
token_value_ids Optional Blank value allowed	This answer will only be used for calls matching these tokens. Must be a decimal number.
record_token_additional_id Optional Blank value allowed	Additional Tokens Must be a String
attribution_token_value_ids Optional Blank value allowed	These extra tokens will be applied to calls that use this answer. Must be a decimal number.
description Optional Blank value allowed	Description Must be a String
record_token_filter_list Optional Blank value allowed	Assign filters to the object by passing an array of key:value pairs Must be a valid list of filters. Example filters: `"interest:auto", "loan_amount:>=10000", "loan_amount:<=50000", "geo:!=800", "caller_id:!=anonymous"`
record_token_additional_list Optional Blank value allowed	Assign additional tokens that will be applied to leads and calls by passing a comma separated string of key:value pairs. Must be a valid list of tokens. Example tokens: `buyer_interest:loan,another_token:value`

Example Request

curl -X POST 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY' \
  -H 'Content-Type: application/json' \
  -d '{
  "call_router_answer_group_id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
  "key_press": "3",
  "description": "Example answer"
}'

Example Response 201

{
  "status": 201,
  "success": true,
  "errors": {},
  "call_router_answer": {
    "id": "a09e6bca-255b-4217-af73-cb9601c80217",
    "type": "CallRouterAnswer",
    "uuid": "a09e6bca-255b-4217-af73-cb9601c80217",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_router_answers/a09e6bca-255b-4217-af73-cb9601c80217",
    "routes_edit_path": "/call_router_answers/a09e6bca-255b-4217-af73-cb9601c80217/edit",
    "external_record_id": null,
    "name": "Key Press: 3",
    "context_menu_name": "Key Press: 3",
    "company_id": 10001,
    "call_router_answer_group_id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "key_press": "3",
    "sortable_order": null,
    "description": "Example answer",
    "outgoing_webhook_ids": [],
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_router_answer"
  }
}

GET /call_router_answers/:id

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/:id

Get Answer by id.

Get the details of a single Call Flow Answer by id.

Example Request

curl 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_router_answer": {
    "id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "type": "CallRouterAnswer",
    "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "routes_edit_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09/edit",
    "external_record_id": null,
    "name": "Key Press: 2",
    "context_menu_name": "Key Press: 2",
    "company_id": 10001,
    "call_router_answer_group_id": "a09e6bca-255b-4217-af73-cb9601c80217",
    "key_press": "2",
    "sortable_order": null,
    "description": "New customer",
    "outgoing_webhook_ids": [],
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_router_answer"
  }
}

PUT /call_router_answers/:id

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/:id

Update Answer by id.

Update the keypress, filters, or tokens applied by an existing Call Flow Answer.

Params

Param name	Description
call_router_answer_group_id Optional Blank value allowed	Answer Group Must be a String
key_press Optional Blank value allowed	Key Press Must be a String
record_token_filter_id Optional Blank value allowed	Filters Must be a valid foreign key reference to an Filters. Refer to: /api/docs/1.0/record_token_filters
token_value_ids Optional Blank value allowed	This answer will only be used for calls matching these tokens. Must be a decimal number.
record_token_additional_id Optional Blank value allowed	Additional Tokens Must be a String
attribution_token_value_ids Optional Blank value allowed	These extra tokens will be applied to calls that use this answer. Must be a decimal number.
description Optional Blank value allowed	Description Must be a String
record_token_filter_list Optional Blank value allowed	Assign filters to the object by passing an array of key:value pairs Must be a valid list of filters. Example filters: `"interest:auto", "loan_amount:>=10000", "loan_amount:<=50000", "geo:!=800", "caller_id:!=anonymous"`
record_token_additional_list Optional Blank value allowed	Assign additional tokens that will be applied to leads and calls by passing a comma separated string of key:value pairs. Must be a valid list of tokens. Example tokens: `buyer_interest:loan,another_token:value`

Example Request

curl -X PUT 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY' \
  -H 'Content-Type: application/json' \
  -d '{
  "description": "Example answer (updated)"
}'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_router_answer": {
    "id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "type": "CallRouterAnswer",
    "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "routes_edit_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09/edit",
    "external_record_id": null,
    "name": "Key Press: 3",
    "context_menu_name": "Key Press: 3",
    "company_id": 10001,
    "call_router_answer_group_id": "a09e6bca-255b-4217-af73-cb9601c80217",
    "key_press": "3",
    "sortable_order": null,
    "description": "Example answer (updated)",
    "outgoing_webhook_ids": [],
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_router_answer"
  }
}

DELETE /call_router_answers/:id

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/:id

Destroy Answer by id.

Permanently delete a Call Flow Answer.

Example Request

curl -X DELETE 'https://[your-subdomain].trackdrive.com/api/v1/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_router_answer": {
    "id": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "type": "CallRouterAnswer",
    "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": "2026-01-15T15:30:00.000Z",
    "user_updated_at": null,
    "routes_show_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "routes_edit_path": "/call_router_answers/a6af7847-1b1e-4760-ac0d-e1813a6d3a09/edit",
    "external_record_id": null,
    "name": "Key Press: 3",
    "context_menu_name": "Key Press: 3",
    "company_id": 10001,
    "call_router_answer_group_id": "a09e6bca-255b-4217-af73-cb9601c80217",
    "key_press": "3",
    "sortable_order": null,
    "description": "Example answer",
    "outgoing_webhook_ids": [],
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": []
  },
  "metadata": {
    "root": "call_router_answer"
  }
}

Params

Must be any combination of:

Params

Params

Params