API documentation

GET /call_routers/:id

Authorization Required

https://[your-subdomain].trackdrive.com/api/v1/call_routers/:id

Get Call Flow Rule by id.

Gets a Call Flow Rule's details by id.

Example Request

curl 'https://[your-subdomain].trackdrive.com/api/v1/call_routers/10001' \
  -H 'Authorization: Basic BASE64_ENCODED_PUBLIC_KEY_AND_PRIVATE_KEY'

Example Response 200

{
  "status": 200,
  "success": true,
  "errors": {},
  "call_router": {
    "id": 10001,
    "type": "CallRouter",
    "uuid": "a6af7847-1b1e-4760-ac0d-e1813a6d3a09",
    "created_at": "2026-01-15T15:30:00.000Z",
    "updated_at": "2026-01-15T15:30:00.000Z",
    "deleted_at": null,
    "user_updated_at": null,
    "routes_show_path": "/call_routers/10001",
    "routes_edit_path": "/call_routers/10001/edit",
    "external_record_id": null,
    "category": "call_handling",
    "name": "When Getting Instant Agents On The Phone",
    "context_menu_name": "10001 - IA Flow",
    "offer_id": 10002,
    "message_type": "speak",
    "message_action": "82",
    "message_loop": 2,
    "text_to_speech": "We have prospects available. Press 1 if you want to remain on the line.",
    "text_to_speech_gender": "Female",
    "router_action": "dial",
    "action_option": "0",
    "buyer_ids": [
      10003,
      10004,
      10005
    ],
    "buyer_offer_ids": [],
    "buyer_group_ids": [],
    "sortable_order": -2,
    "schedule_id": null,
    "outbound_timeout_seconds": 30,
    "router_type": "off_hook_press_to_accept",
    "description": null,
    "message_action_type": "off_hook_press_to_accept",
    "key_press_timeout_seconds": null,
    "perform_action_if_buyer_is_available": null,
    "inbound_call_route_async": null,
    "backup_buyer_ids": null,
    "backup_buyer_group_ids": null,
    "use_sound_playlist": false,
    "sound_playlist_id": null,
    "hold_music_sound_playlist_id": null,
    "voicemail_sound_playlist_id": null,
    "has_schedule": false,
    "has_extension_pool": false,
    "allows_outgoing_webhooks": false,
    "use_with_find_a_buyer": null,
    "use_with_key_press_flows": null,
    "key_press_flow_group_id": null,
    "auto_retry_next_buyer": true,
    "auto_retry_next_buyer_seconds": 5,
    "has_extension_actions": false,
    "has_schedule_action": false,
    "can_dial": true,
    "can_alter_traffic_source": false,
    "max_call_disposition_wait_seconds": null,
    "hold_queue_caller_limit": null,
    "hold_queue_percentage_size": null,
    "max_hold_seconds": null,
    "max_hold_seconds_average": null,
    "fire_call_router_webhooks_before_action": false,
    "action_digit": null,
    "off_hook_calls_per_seat": 1.0,
    "off_hook_unaccepted_wait": 300,
    "off_hook_leads_needed": 1,
    "audio_file_url": null,
    "voicemail_file_url": null,
    "hold_music_file_url": "https://files.example.com/ith_chopin-15-2.mp3",
    "call_router_hangup_reason": null,
    "call_router_answer_group_id": null,
    "off_hook_no_lead_timeout": 43200,
    "outgoing_webhook_ids": [],
    "after_action_sound_playlist_enabled": null,
    "after_action_sound_playlist_id": null,
    "off_hook_dropped_call_seconds": 28800,
    "off_hook_drop_limit_1": 2,
    "off_hook_drop_cps_1": "2.0",
    "off_hook_drop_limit_2": 4,
    "off_hook_drop_cps_2": "1.0",
    "enabled": true,
    "record_token_filter_id": null,
    "record_token_filter_data_count": 0,
    "record_token_filter_data": [],
    "record_token_additional_id": null,
    "record_token_additional_data_count": 0,
    "record_token_additional_data": [],
    "record_token_buyer_id": null,
    "record_token_buyer_data_count": 0,
    "record_token_buyer_data": [],
    "off_hook_dropped_calls": {
      "off_hook_agent_required_count": 0.0,
      "off_hook_dropped_call_count": 0.0,
      "dropped_call_percent": 0.0
    }
  },
  "metadata": {
    "root": "call_router"
  }
}