Transcripts

A text transcript of a call's audio, including its duration, per-speaker utterances, and any matched keywords.

GET /transcriptions

Authorization Required
https://[your-subdomain].trackdrive.com/api/v1/transcriptions

List Transcription records.

Returns call transcription records - the text transcript of a recorded call's audio produced by Trackdrive's transcription engine, including per-speaker utterances and any matched keywords. Filter by call_id to get all transcriptions for one call, or by ids; otherwise standard pagination and date-range filters apply. Requires superuser access.

Params

Param name Description
ids
Optional

Return records matching these ids.

  • Must be an array of decimal values. EG: [0, 1, 2, 3]
call_id
Optional

The internal id for a call on Trackdrive.
page
Optional

Return the next page of results.

  • Must be a number.
per_page
Optional

How many results to return per page. The default is 25.

  • Must be a number.
created_at_to
Optional

Date formatted like 2016-01-01 12:25:15 -0500

  • Must be a String
created_at_from
Optional

Date formatted like 2016-01-01 12:25:15 -0500

  • Must be a String
fulltext
Optional

Search for any record that matches this text

  • Must be a String
time_zone
Optional

Date ranges will be parsed using this time zone.
columns
Optional 		Specify the columns you would like returned by the API for a given resource. Limiting the columns can significantly increase API response time since only the requested data will be processed. columns=uuid,number,created_at

Must be any combination of:

  • id
  • legacy_id
  • type
  • uuid
  • created_at
  • updated_at
  • deleted_at
  • user_updated_at
  • routes_show_path
  • routes_edit_path
  • external_record_id
  • company_id
  • file_url
  • transcription_flow_id
  • call_id
  • keywords
  • recording_type
  • audio_duration
  • highlighted_utterances
  • utterances
  • transcription_processed
  • summary
  • agent_talk_percent
  • consumer_talk_percent
  • sentiment
  • topics
  • topic_labels
  • entities
  • language_code
  • charge_amount
  • redact_pii
  • lead_id
  • offer_id
  • from
  • to
  • direction

  • Must be a String
root
Optional

Pass root=false to return results without a root node and metadata.
For example:
GET /api/v1/calls?root=false will return [call1, call2, call3]
While:
GET /api/v1/calls will return {calls: [call1, call2, call3], metadata: {}}

  • Must be a boolean value: 1, true, yes, on, 0, false, no, off

GET /transcriptions/:id

Authorization Required
https://[your-subdomain].trackdrive.com/api/v1/transcriptions/:id

Get Transcription by id.

Returns a single transcription by id, including its full per-speaker utterance transcript, audio duration, matched keywords, processing status, and the charge recorded for generating it. Requires superuser access.